Entrepreneur Michael Marlowe brings contact center as a service (CCaaS) solutions to thousands of organizations as director of strategy and vice president of new markets at Chasetek, based in Columbus, OH. Michael Marlowe’s business clients rely on the evolutionary combination of cloud-based infrastructure and a single point of contact.
With CCaaS, client-centered communications capacities deployed are region-agnostic, scalable, and span a full spectrum of customer-relationship activities. One advantage of Chasetek’s CCaaS approach is the way it helps ensure that organizations are compliant with government and industry mandates. These include the Payment Card Industry Data Security Standard (PCI DSS) for financial services providers and the Health Insurance Portability and Accountability Act (HIPAA).
Enacted in 1996, HIPAA decreases health care abuse and fraud while enabling the transfer and continuation of health insurance coverage for US families and workers in cases where they have lost or changed employment. It also sets in place industry-wide standards encompassing electronic billing and health care information, with a requirement that protected health information be handed confidentially. Maintaining compliance with HIPAA through a cloud hosting solution such as CCaaS is critical for many businesses in the health insurance sector.
